The Connected Business — book cover

Book 7 of 10 · Advanced Builder tier

The Connected Business

Wire your tools into one business that talks to itself.

+ add the Expert Vault pack for £27.00 at checkout

Not sure this is your book? Take the 60-second quiz →

Your tools each do their job, but the handoffs between them are still done by you — copying, pasting, re-keying. This book connects them into a single system where data flows automatically, front office talks to back office, and AI plugs into the middle. One source of truth, monitored, with alerts when something breaks.

It starts by mapping what you actually run today and finding the costly handoffs — the specific moments where a person is manually carrying data from one tool to another. From there it connects the front office and back office separately before bringing AI and agents into the middle of the operation, and builds toward a single source of truth everything else reads from.

The back half is about keeping a connected system trustworthy: failure alerts for when something breaks, ongoing monitoring, a living map of the system as it grows, and an honest chapter on the cost and complexity of connecting things — including when not to bother.

Who it's for

Owners running several tools who are sick of being the manual glue between them.

What you'll learn

  • Map how your business runs today and find the costly handoffs
  • Connect front-office and back-office tools so data flows on its own
  • Plug AI and agents into the middle of your operations
  • Build a single source of truth everything reads from
  • Get alerted the moment a connection breaks

Inside the book

  1. 00From Parts to a System
  2. 01The Connected Business
  3. 02Map What You Run Today
  4. 03Handoffs: Where Systems Meet
  5. 04The Connection Toolbox
  6. 05Connecting the Front Office
  7. 06Connecting the Back Office
  8. 07Plugging In AI & Agents
  9. 08A Single Source of Truth
  10. 09When It Breaks: Failure Alerts
  11. 10Monitoring the Connected Business
  12. 11The Living System Map
  13. 12Security Across the System
  14. 13Cost, Complexity & When Not to Connect
  15. 14Your 30-Day Connection Plan

What this can look like at this level

The kind of week each book is built to produce.

A multi-site retail or hospitality group

no visibility across locations, problems surfacing only at quarter-end. Moved to an automated daily performance digest across sites.

Cross-site visibility like this generally catches cost or performance drift earlier than periodic manual reviews would.

A regulated professional services firm (insurance, wealth management, legal)

meeting preparation and compliance documentation taking hours per client. Moved to automated pre-meeting briefings and post-meeting compliance summaries, still checked by a qualified person.

This kind of workflow tends to free up adviser time while keeping compliance sign-off firmly with a human.

Questions people ask about this book

Does this assume I've already built the agent from Book 6?

No, though it complements it — Chapter 8 ("Plugging In AI & Agents") shows how an agent fits into a connected system, but the rest of the book stands on its own for connecting tools you already have.

Is this only relevant if I run a lot of software?

It pays off fastest once you're juggling three or more tools that don't currently talk to each other — Chapter 3 helps you find where that's already costing you time, even with a small stack.

What happens when a connection breaks?

Chapter 10 is dedicated to exactly this — building alerts so you find out the moment something stops working, rather than days later.